Robert has worked as operational manager in quality management for over a decade, and his experiences as an auditor shape his understanding of the characteristics of effective quality management.
Quality management is intended to assist an organisation in consistently understanding and meeting customer requirements. Whilst the presence of structured management methods does not guarantee delighted customers, the absence of structured methods is often associated with frustrated customers! Therefore, a key issue in the implementation and use of management systems is ensuring that processes deliver value to the customer along with demonstrating conformance to an international standard. The 2015 version of the ISO 9001 standard recognised this issue and is a lot less prescriptive than previous versions, but requires significantly more engagement from top management to be implemented correctly.
We offer bespoke training on the following topics which can enrich your quality management:
- Lean Six Sigma techniques
- Statistical Process Control
- Statistics for the Terrified
- ISO 9001 Management Training
- Quality Management for Automotive Supervisots
- Automotive Quality Techniques
- Advanced Product Quality Planning (APQP)
- Transition Training
- Audit Training
It would be our privilege to partner with you in delivering professional training courses tailored to your needs. Take a look at some of the feedback we’ve received on our courses, and please contact us to discuss your requirements.